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Help Center

Find answers to common questions, or reach out and we'll get back to you quickly.

Frequently Asked Questions
What is Connectly.Social? +
Connectly.social is a smart digital networking app that lets you scan business cards, save contacts, and automatically send personalized follow-up emails — so you never lose a connection after a meeting or event.
How does card scanning work? +
Take a photo of any business card and Connectly reads the name, title, company, email, phone, and website automatically. You can review and edit before saving. Free accounts get 25 scans — Pro accounts get unlimited.
What's the difference between Free and Pro? +
Free accounts include 1 digital card, up to 25 contacts, and 25 card scans. Pro accounts ($9.99/month or $99/year) include unlimited cards, unlimited contacts, unlimited scanning, smart introductions, voice notes, contact enrichment, folders, CSV export, and more.
How do I share my digital card? +
Go to the Cards tab and set your active card. Your QR code is displayed there — anyone can scan it to instantly save your contact info. You can also download your vCard file to share via text, email, or AirDrop.
How does the "nice to meet you" email work? +
After saving a contact, you'll be asked when to send them a follow-up email — immediately, in 1 hour, tomorrow, or in a week. You can customize the email template in Settings to make it sound like you.
Can I organize my contacts into groups? +
Yes! You can create folders (like "GSG Summit 2026" or "Chicago Trip") and assign contacts to them when saving. Filter by folder on the Contacts tab to quickly find everyone from a specific event.
How do I cancel my subscription? +
Go to Settings → Your Account → Cancel Subscription. You'll keep Pro access until the end of your current billing period. We don't offer refunds for partial months, but you're never charged again after cancelling.
Is my contact data private and secure? +
Yes. Your contacts are private to your account and never shared or sold. All data is stored securely and encrypted. See our Privacy Policy for full details.
Can I export my contacts? +
Pro users can export all contacts as a CSV file from the Contacts tab. This works great for importing into Gmail, Outlook, HubSpot, or any CRM.
Does Connectly work on mobile? +
Yes! Connectly.Social is a mobile-first web app that works on any iPhone or Android browser. You can add it to your home screen for a native app feel. Native iOS and Android apps are coming soon.
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